Standard & Express Postage - Australia & NZ!
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31/01/2024 - Please be advised this page & postage prices are currently being reviewed & updated.
Once received by our team, your order will begin its journey to being processed & dispatched.
Your orders' progress will be updated online to include a tracking number.
We endeavour to have all Orders dispatched within 48 hours of the time of order, however at times there may be delays, eg. during busy periods (including sales) & Holidays.
Please note: Orders are not processed or dispatched on Weekends or Public Holidays.
Standard Delivery Timeline - as per Australia Post Guidelines.
NSW, VIC, and QLD: Within 7 working days from receipt of order to Australian metro areas, 7-10 working days to country areas and up to 12 working days to rural areas.
NT, WA, and SA: Within 10 working days from receipt of order to Australian metro areas and up to 15 working days to country and rural areas.
Standard Delivery Cost -
Standard Delivery on all orders is set at a Flat Rate for a Parcel up to 5kg - $15 Australia wide
Express Delivery Timeline - as per Australia Post Guidelines
Express Delivery Cost -
Express Delivery on all orders is set at a Flat Rate for a Parcel up to 5kg - $20 Australia wide
Overseas Postage -
Delivery times & Prices may vary pending Location.
May we suggest checking Australia Post website for a general guide.
We do our best to keep postage costs minimal & to have your order processed & parcel posted as soon as possible.
Authority to Leave -
If you are not home your parcel will be left at your front door with no signature required.
One Plus One Fashion cannot be held liable for any specific delivery instruction left for the carrier.
Delivery Process -
You will be notified via email once your order has been dispatched. This email will include tracking details relating to your order.
You have the option to have your item delivered with or without a signature of receipt. If an unsuccessful delivery attempt is made by the courier, they will leave a calling card for you.
You have the option to sign this giving authorisation for your order to be left unattended if you are not home at the next delivery attempt.
If you select to have your order delivered without a signature, you will need to provide instructions at checkout of the secure location where your parcel can be left. Risk and title in the goods pass to the recipient upon delivery of the goods to your nominated delivery address.
Tracking your Order -
Once your online order has been processed, you will receive an order confirmation email with a delivery tracking link so that you can track and trace your order at any time.
Please allow up to 24 hours for your tracking number to be activated.
You can also track the status of your order with Australia Post.
In-store Parcel Pickup - this is a free service.
Pickup Address
One Plus One Fashion
Shop 4
123-125 High Street
Wodonga Victoria 3690
Ph: 0260 243 423
Lost or Damaged Goods
One Plus One Fashion is not responsible for Lost or Damaged Parcels after they are dispatched from our store, however we are happy to try and assist in finding a solution should one of these unfortunate events occur.
It is your responsibility to ensure the correct delivery address details have been entered at the time of ordering. One Plus One is not liable for any costs associated with resending an order due to delivery address details being incorrect.
In the event that your order has arrived in damaged packaging or has not been not received within 14 business days (Australian) or 21 days (New Zealand) from dispatch, please contact Australia Post in the first instance.
Customer Service Team: Ph: 02 6024 3423 between 9am-4pm, Monday to Friday AEST, so that we can best assist you in tracking it down.
